Report a complaint or concern

What you can report

• Safety QR, account, order, subscription or payment issues.
• Privacy, access, correction, deletion or consent concerns.
• Security or suspected abuse.
• Health or Education operational issues.
• Shipping, delivery, refund or cancellation issues.

What to include

Include the relevant order, QR or account reference and a concise description. Never email passwords, OTPs, card numbers, CVV or provider credentials.

Response process

VitaQR will acknowledge and investigate complaints through its support/grievance workflow and will apply response timelines required by applicable law once public commercial operations are enabled.

Emergency matters

This channel is not emergency dispatch. For an immediate threat to life or safety, contact 112 or the appropriate local emergency service.