Refund & Cancellation Policy

Cancellation

A physical Safety QR order may be cancelled before packing begins. Once packing has started, the request is handled through the applicable return/support process rather than as a pre-fulfilment cancellation. Eligible approved refunds are returned through the supported original payment channel, subject to applicable consumer rights and verified payment status.

Failed or duplicate payments

VitaQR treats verified gateway status as authoritative. If a debit appears but the order is not marked paid, do not create repeated payments solely to force activation; contact support with the order/payment reference.

Incorrect, damaged or unreadable QR

Report a wrong, damaged or unreadable physical QR within 7 days of delivery, with the order reference and enough evidence to investigate. After verification, the remedy may include replacement, correction or refund depending on the facts and applicable law.

Activated services

Refund eligibility for activated/consumed subscriptions can differ from unfulfilled physical goods. Plan-specific terms shown at purchase and applicable consumer rights continue to apply.

Refund timing

Approved refunds are returned through the supported payment channel and are subject to gateway/bank processing times. VitaQR does not mark a transaction refunded without authoritative payment evidence.

Request help

Email support@vitaqr.in. Never send card numbers, CVV, OTPs, passwords or API credentials.